The owners and even the staff cannot see what is going on or have given up on fixing it, they have all this stagnant negativity, hopelessness, lost faith, frustration etc and the literally cannot see what is right in front of them. You can see this in the video, these are for the most part bright people who cannot see or are paralyzed emotionally.
It's like when you lose your keys and you look time and time again and then when you feel better they are in the spot you searched 10 times before.
The solution is to feel better, step by step, day by day and to shift away in your mind from the negativity, making it smaller instead of bigger and asking for help when you need it. It can save you a fortune in the long run.
The beginning of the tv show is harsh, it's real and similar things go on everyday in all environments, it doesn't have to be this way. There is a better way and that's why I choose to work with people in guiding them to a better place.